You can use the link below to update your account data if it is not accurate.
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Can I shower with my jewelry?
Silver and gold being precious metals, you do not have to be concerned of your jewelry getting rusty or turning black.
However, for gold plating items, an intensive contact with water can fragilize the gold plated on your jewelry. For the conservation of the gold plating, we strongly recommend not to wet the jewelry, since contact with water can reduce the life of the plating.
We also recommend to avoid contact with chlorine and limit contact with sand and salt water. If you swim in sea water, we encourage that you rinse your jewelry with clean water and dry it with a soft cloth right after to keep their shine.
How long will it take to receive my order?
Items ships 2-3 business days after purchase.
Once you have placed your order we will send you a confirmation email.
After your package has left our warehouse and begun the delivery process, we will send you another email with a tracking number and you will be able to follow the stages of delivery on the shipping companies website for an estimate on when your product will arrive.
You can always contact us for any tracking question at email@example.com.
Can I return my order ?
Returns are accepted on all unworn, undamaged items within 30 days of the purchase date.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at email@example.com.
Can I cancel my order?
All shipped orders cannot be cancelled.
If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do as much as we can.
My package arrived damaged or I got the wrong item, what can I do ?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you :)
I have sensitive ears / skin, should I wear JŌIA jewelry?
Our products are made with only precious metals: silver & gold.
That means you don’t have to worry about allergies since these metals are hypoallergenic and the best choice for sensitive skins. So you can definitely wear JŌIA jewelry on any type of skins, even the most sensitive ones!